Contact Us

Thank you for choosing Lucy Flare.

At Lucy Flare, we care about creating a shopping experience that feels easy, welcoming, and personal. Whether you have a question before ordering or need assistance with a recent purchase, our Customer Care Team is always happy to help.


Get In Touch

Customer Support Email

📧 hello@lucyflare.com

We aim to reply to all customer inquiries within 24–48 business hours, Monday through Friday.

For questions regarding an existing order, please include your Order Number so we can quickly locate your purchase and provide the right assistance.


What We Can Help With

Our team is available to assist with:

  • Order Status & Tracking
  • Shipping & Delivery
  • Returns & Refunds
  • Product Information
  • Size & Fit Guidance
  • Payment Questions
  • Order Assistance
  • General Customer Support

We’re always happy to answer your questions and help make things a little easier.


Business Information

Lucy Flare

999 E Baseline Rd, Apt 3320
Tempe, AZ 85283-1346
United States

Business Correspondence Only

Please note that this address is not our return warehouse.

If you need to return an item, please contact us before sending anything back. After your request is reviewed and approved, we’ll provide the correct return instructions and return address.


Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM (EST)

Saturday – Sunday
Closed

Messages received outside our regular hours will be answered on the next available business day.


Before You Contact Us

To help us understand your request and respond more efficiently, please include:

  • Full Name
  • Email Address
  • Order Number, if applicable
  • A brief description of your question or concern

For damaged, defective, or incorrect items, please include clear photos of the product, packaging, and shipping label whenever possible.


Stay Connected

We’re grateful to have you here at Lucy Flare. Whether you’re searching for the right piece or simply have a question along the way, you can always reach out to us at hello@lucyflare.com. We’ll be happy to make your experience with Lucy Flare feel a little more effortless. ✨