Shipping policy

Welcome to Lucy Flare.

Thank you for shopping with Lucy Flare. We’re dedicated to providing a smooth and dependable shopping experience, from the time your order is placed to the moment it reaches you. Please take a moment to review our Shipping Policy below.

Order processing

After your order has been placed and payment has been successfully confirmed, our fulfillment team will begin preparing your items for shipment.

Processing time

  • 1–3 business days
  • Orders are handled Monday through Friday, excluding weekends and public holidays.
  • Orders placed outside our business hours will be processed on the next available business day.
  • During holidays, special promotions, or high-volume periods, processing may require a little additional time.

Before shipment, each order is carefully reviewed to help ensure the items and quantities are correct.

Shipping methods & rates

Shipping method Order amount Shipping fee Transit time
Expedited Shipping $0.00 – $99.99 $18.00 6–10 business days
Free Expedited $100.00+ FREE —
Free Shipping $65.00+ FREE —
Standard Shipping $0.00 – $64.99 $8.00 7–15 business days

Shipping charges are automatically calculated and shown at checkout.

Tracking your order

After your package has been dispatched, we’ll send you a shipping confirmation email containing your tracking details.

Tracking information may take approximately 24–48 hours to become visible after the carrier receives and scans your package.

If there is no immediate tracking update, please allow some additional time for the carrier’s system to update.

Shipping information

For a successful delivery, please keep these points in mind:

  • Double-check your shipping address before submitting your order.
  • Once an order has entered processing, the shipping address generally cannot be changed.
  • Orders containing several items may be shipped in separate packages.
  • The shipping carrier is selected based on the destination and available delivery services.
  • We currently offer shipping within the United States only.
  • We do not currently ship to APO, FPO, or DPO military addresses.

Shipping delays

We make every effort to keep orders moving smoothly, but unforeseen delays can sometimes occur due to circumstances beyond our control, such as:

  • Severe weather
  • Carrier delays or service interruptions
  • Public holidays
  • Increased shipping volumes
  • Transportation disruptions
  • Incorrect or incomplete delivery information
  • Unexpected logistical issues

Thank you for your patience and understanding should a delay occur.

Lost or damaged packages

If your package is lost, unusually delayed, or arrives damaged, please reach out to us as soon as possible.

For a quicker review, please provide:

  • Order Number
  • Tracking Number
  • Photos of the package
  • Photos of the shipping label
  • Photos of the damaged item and packaging, if applicable

Our Customer Support Team will review the situation and, when appropriate, work with the carrier to help resolve the matter.

Undeliverable or refused packages

A package may be returned to us if it is refused, unclaimed, addressed incorrectly, or cannot be delivered by the carrier.

If the package needs to be sent again, additional shipping or handling fees may apply.

Business address

The address listed below is for business correspondence only and is not our return warehouse.

Please contact Customer Support before sending any merchandise back so we can provide the correct return instructions and return address.

Lucy Flare

999 E Baseline Rd, Apt 3320
Tempe, AZ 85283-1346
United States

Business Correspondence Only – Not a Return Address

Contact us

Lucy Flare

📧 hello@lucyflare.com

For questions about shipping, tracking, or delivery, please contact hello@lucyflare.com. Our Customer Support Team typically responds within 24–48 business hours and will be glad to assist you.